This means you do not get full supervision. Please note, existing devices will need to be manually enrolled. It will make your life a lot easier and you can ensure all your devices are running the same versions of everything. However, I support businesses who use GoToResolve, TeamViewer, and others that do install a persistent client.īest recommendation I can give is to take control of the environment using MDM. I am partial to BeyondTrust but I am also a consultant and we make a point of not installing a persistent remote support agent. That is really a decision of which remote support product fits your budget and need. The second question you are trying to answer is the one on user support. I am not yet a fan but I can see it working for some environments. If you do a lot of Apple iCloud stuff, you might want to look at Apple Business Essentials. If you are a lot of Macs, Jamf is the best. If you are only iOS devices, nearly any MDM will do. The key is to sign up for ABM and pick an MDM. Apple calls this zero-touch and it is very achievable. The end user and the IT department will have very little direct actions to make this happen. The enrollment process can deliver apps, settings, and data to the devices. The ABM instance will direct the unit to the MDM. When the device is unboxed and turned on, it will hit Apple's Activation Servers and be directed to your ABM instance. These hardware assets are assigned to an MDM. All Apple hardware that is purchased now appears in ABM before it arrives at your facility/users. You sign up for Apple Business Manager (ABM) and link your Apple Customer ID or Apple Reseller to the account. Let me paint a picture of how this works. And, most critically, devices automatically enrolled achieve supervised status, allowing the organization the greatest level of control. Now, if you take this one step up, you should also be looking to sign up for Apple Business Manager as this will allow new hardware to be linked to your business entity, allowing automated enrollment via your MDM. These tasks are all possible using an MDM. You should be looking into Device Management to handle OS updates, app patching, initial deployment, preference enforcement, and device lock/lost mode/remote wipe. They are device management and user support. Again, there are two distinct questions you are trying to answer.
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